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FAQ

Frequently asked Questions

Easy to prepare for your purchase or delivery

If you cannot find the answer to your question, you are welcome to contact us at info@balustradedesign.co.uk or via telephone or chat on weekdays, 07:00 – 16:00.

If you don’t find an answer to a question, please feel free to inform us through our mail: info@balustradedesign.co.uk.

ABOUT BALUSTRADEDESIGN

Information about Balustradedesign

What countries do you deliver to?

Where is the company based?

History of Balustradedesign

FAQ REGARDING OUR CONFIGURATOR/3D DESIGN TOOL

Questions regarding our 3D Configurator

How does the configurator/design tool work?

I need help to configure and create my railing, who can I contact?

OUR PRODUCTS

Questions regarding railings and handrails

Can you get equally wide glass for all sections of the railing?

What railing is best for indoor/ outdoor use?

Which material requires the least maintenance?

I have purchased a railing with aluminum details, how do I maintain it?

I want to know more about safety, where can I read about this?

What color can my railing have?

Where are your products manufactured?

FAQ REGARDING COMPLAINTS & AFTERSALES

Questions & answers regarding complaints & aftersales

I need to reorder details for our railing/want to expand our railing that we purchased from you. How do we proceed?

The packaging in my delivery is damaged. What should I do?

I haven't received all the parcels that are supposed to be part of the delivery.

The packaging was intact, but the contents are damaged. What should I do?

Something is wrong, the product doesn't fit. What should I do?

I'm missing parts/got the wrong parts or missing parts and assembly instructions. What should I do?

My glass panels are sliding. What should I do?

ASSEMBLY

Questions regarding assembly of the railing

What tools do I need for assembly?

How do I assemble/install my railing?

DO YOU HAVE OTHER QUESTIONS OR WANT TO COME IN CONTACT WITH US

Chat

During our opening hours, we are always available through various channels. You will find the chat icon in the right hand corner of the site. Our chat service is open every weekday from 07:00 to 16:00.

Customer Service

Mail

If you prefer to send an email, we are always available at info@balustradedesign.co.uk, or you can submit your inquiry via the form on our customer service page.

Mail Us

Telephone

If you prefer to call us, we are available every weekday from 07:00 to 16:00. Please call us at 0330-81 87 964

Customer Support