The packaging was intact, but the contents are damaged. What should I do?
31 July, 2025
Take photos of the damages, fill in the products number, and contact our customer service.
Through this function, you will receive the contents of the shopping cart, as a quote, in an email to you. In this way, you can save the items you put in the shopping cart, including the choices you have made.
The offer is valid for 30 days and you are during this period protected from any price changes.
31 July, 2025
Take photos of the damages, fill in the products number, and contact our customer service.
31 July, 2025
Email: info@balustradedesign.co.uk with your order number and describe what’s missing.
31 July, 2025
Note it on the delivery note, take photos before opening, and report any issues via our complaint form.
31 July, 2025
Use our reorder form and include your previous order number. For more complex changes, email us directly with your requirements.
31 July, 2025
Our customer service are always there to help you with any questions you may have. Please contact us either on chat, mail: info@balustradedesign.co.uk or call us on the following number: 0330-81 879 64
31 July, 2025
Start by entering your measurements, then choose your preferred materials, glass type, colour and design details. You’ll see a live 3D rendering of your balustrade.
31 July, 2025
You’ll receive detailed installation manuals and step-by-step videos. The manual also serves as a packing list and placement guide based on your measurements.
31 July, 2025
All necessary tools and accessories are included: screws, bits, drills and instructions tailored to your exact product.
31 July, 2025
We carry out impact and tensile tests on our products and display the relevant safety class in your 3D design and quote. You can also read more about safety testing and certification here >>
31 July, 2025
In most residential cases under 1 metre in height, no planning permission is required. However, for balconies, roof terraces or listed buildings, we recommend checking with your local planning authority.