Yes. Our patio awnings are covered by warranties, with different periods for different components. The stated Velum warranty is three years for the frame, mechanism and powder-coated profiles, three years for the fabric and five years of manufacturer’s cover for the motor. Coverage is subject to the applicable warranty terms.
Damage caused by incorrect installation, excessive loads or use in weather conditions outside the awning’s intended operating limits is generally excluded. Retract the awning in strong winds, heavy rain and snow. Keep your order confirmation and contact us with your order number, photographs and a description if you discover a fault.
