Start with simple checks before adjusting or dismantling anything. Make sure the awning has power, replace the remote-control battery and look for anything obstructing the fabric or arms. Never force the awning open or closed, as this can damage the fabric, arms or motor.
If you can hear the motor but the awning does not move, there may be a problem with the drive or another mechanical component. On manual awnings, check that the crank and gearbox are working and that nothing has come loose. If the awning repeatedly stops or jams, contact us with your order number, photographs and a brief description so we can help you troubleshoot.
