If there is a problem with your glass balustrade or a part is damaged, please contact us as soon as possible so we can help you determine what needs to be done. This applies to both problems discovered at the time of delivery and defects that become apparent later. Please send us your order number, photos of the part or the damage, a brief description, and the date the problem was discovered.
If glass, posts or fittings have been damaged in transit, document the damage before installing and keep the packaging. Which warranty applies depends on the product, and your right to make a claim depends on the consumer rules where the purchase was made. We will tell you the next steps for your order.
