If there is a problem with your glass railing or a part is damaged, please contact us as soon as possible so we can help you determine what needs to be done. This applies to both problems discovered at the time of delivery and defects that become apparent later. Please send us your order number, photos of the part or the damage, a brief description, and the date the problem was discovered.
If any glass, posts, or hardware have been damaged during shipping, document the damage before assembling the product and keep the packaging. The applicable warranty depends on the product, and your right to file a claim depends on the regulations of the country where the purchase was made. We will let you know the next steps for your order.
