Contact us as soon as possible if anything is missing, incorrect or damaged on delivery. Send us your order number, photos and a brief description so we can identify what needs to be resolved. If the packaging is damaged on arrival, ask for the damage to be recorded when you receive the delivery.
Photograph any damaged packaging before opening it, as well as the damage, product and packaging. Compare the items with the delivery note and count all parcels before installation so that any problems are identified promptly. Make a note of any missing parcels. Keep the packaging and damaged parts until the issue has been resolved, particularly in cases of damage in transit.
