Before ordering a glass balustrade, you need to check the placement, surface, corners, outer edge dimensions, and selections in the configurator. Since the glass is custom-cut, the measurements must be correct when the order is submitted.
Therefore, check more than just the total length of the railing. The placement of the post bases, the load-bearing material, the number of sides, and the angles of the corners all affect how the finished solution will look and whether the railing will fit in the space.
In this checklist, we'll go over what you should check before placing an order, what to look for in the 3D drawing and the order confirmation, and what is important when the delivery arrives.
Why can't the dimensions of the glass be changed after toughening?
For toughened glass, cutting, drilling, and grinding are performed before tempering. Once the process is complete, the glass sheet cannot be processed in the same way without the risk of breaking.
That is why the dimensions of a glass balustrade must be carefully checked before the order is placed. A glass panel manufactured to the wrong dimensions cannot easily be cut or drilled on site, so an extra check during measurement is significantly easier than discovering a measurement error once the glass has already been manufactured.
The glass takes on its final dimensions
It is at this stage that the glass pane is cut to the dimensions specified in the order.
The dimensions are locked
The glass panel cannot be cut, drilled, or adjusted to a new size on site in the same way as before it was toughened.
What should you check before ordering a glass balustrade?
Start by assessing the location where the railing will be installed, and then check the substrate, the type of railing, the corners, and the outer edge dimensions. This reduces the risk that an obstacle, an incorrect corner, or insufficient space for fixing will be discovered only after the order has been placed.
-
Decide where to place glass balustrade
Check whether the railing will be installed on a deck, balcony, terrace, or indoors. The location affects the conditions to which the railing needs to be adapted.
-
Choose the type of glass balustrade you want
Decide whether you want a glass balustrade with posts in, for example, aluminium or stainless steel, or a post-free solution where the glass makes up a larger part of the structure.
-
Check what the balustrade will be fixed to
Ensure that there is a load-bearing surface where the railing is to be installed. The fixing must be able to be anchored to the structure, not just to the surface layer on top of it.
-
Make sure the post base fits
Check how much space is available at the outer edge and compare it with the dimensions for the selected fixing method. The post base must fit on the surface without being too close to the edge.
-
Count how many sides the railing should have
Determine whether the railing will run along a single side or continue around one or more corners. Each side must be measured as part of the final railing design.
-
Measure the angle at each corner
Do not assume that all corners are exactly 90 degrees. Check the actual angle, especially on older decks and other existing structures.
-
Determine whether it is an inside corner or an outside corner
Check which direction the railing continues in at each corner. The inner and outer corners must be specified correctly so that the railing's shape matches the space.
-
Measure from outer edge to outer edge
Enter the outer edge dimension in millimetres and do not subtract any margin for fixing yourself. The necessary indentation is calculated when the rail sections are adjusted to fit the dimensions.
What factors affect the price when you order a glass balustrade?
The price may be affected by top rail, glass clamps, glass type, fixing, height, and—for certain products—colour. The available options depend on which glass balustrade you are configuring.
In the configurator, the total is recalculated whenever you change a selection. This allows you to immediately see how different options affect the cost before the order is submitted.
These choices can affect the price
The options vary by product. When you change a selection, the price is recalculated immediately in the configurator.
Two railings of the same length may therefore have different prices depending on which designs and options are included. Be sure to save your calculations and double-check the measurements and your selections before placing your order.
What should you check once the 3D drawing is complete?
Once the 3D drawing and the dimensional sketch are complete, you can check to make sure that the balustrade design looks the way you intended. Focus especially on the sections, the corners, and the placement of the posts.
Does the number of sections seem reasonable?
Look at how the railing has been divided along each side and check that the division matches how you envisioned the railing should look.
Do the corners end up where you expected?
Make sure the corners are located where the railing actually changes direction on the deck, balcony, or terrace, and that the shape of the railing follows the layout of the space.
Is a post in the way?
In particular, make sure that no post is placed in front of a door, in the middle of a passageway, or in any other location where it interferes with the use of the space.
What can you find on your personal order page?
The order confirmation includes a link to your personal order page. There, you can track your order status, see when the order has been reviewed, and find documents and assembly instructions for your specific railing.
Your order goes through four stages
-
Order
The order has been received.
-
Under review
Customer service checks the order before it moves on.
-
In production
Production has begun.
-
Ready for delivery
The order is complete and ready for delivery.
Product specifications, installation instructions and measurement template
Under each product, you'll find the documents for your specific solution. The dimension template shows the rail's position in relation to the outer edge dimension – that is, the calculated offset.
Installation tips and videos
Further down the page, you'll find assembly instructions for the product you ordered.
What should you check after ordering a glass balustrade?
After placing an order, there are three key moments when it is especially important to verify that everything is correct: when the order confirmation arrives, when the shipment is received, and before installation begins.
Please read through the order confirmation
The order confirmation will be sent by email and will include the details of your order. Please check the measurements, selections, and other details as soon as you receive it. If you notice anything that needs to be changed, it is important to contact us before the order proceeds to production.
Check the packaging before signing for it
Check the packages for visible damage when the delivery arrives. If anything is damaged, note it on the delivery note immediately and notify us as soon as possible. This makes it easier to document what happened during shipping.
Check to make sure the entire shipment is included
Check the contents of the shipment against the list in the instruction manual before you begin assembly. If anything is missing, it is better to discover it before you start assembling.
What's included when you order a glass balustrade?
The goal is that you won't need to buy anything extra to install the railing. That's why the fixings and tools needed for your specific solution are included in the delivery.
Read the instruction manual before you begin assembly. On your personal order page, you'll also find assembly videos and documents for the product you ordered.
Everything you need for assembly is included
If a special tool is required for your specific solution, it will also be included in the shipment.
- Screws
- Bits
- Glue
- Drill
- Special tools as needed
- Shipping is always included
What should you check one last time before placing your order?
Double-check everything one last time before submitting your order. Make sure, above all, that the dimensions and selections in the configurator match the location where the glass balustrade will be installed.
-
Location and Balustrade type
Is the location and the chosen glass balustrade solution appropriate?
-
Substrate and fixings
Is there a load-bearing surface and enough space for the mounting?
-
Sides and corners
Are the number of sides, corner angles, and inner or outer corners correct?
-
Outer edge dimensions
Are all measurements given from outer edge to outer edge in millimetres?
-
Selections in the configurator
Are the glass type (fixing), height (top rail), and other selections correct?
-
The 3D drawing
Do the sections, corners, and posts look like they're in the right place?
-
One final measurement check
Have you double-checked all the measurements one more time before the order is submitted?
If all of the points above apply, you have reviewed the most important factors that determine whether your custom-ordered glass balustrade will be correct from the start.
Which glass balustrade is right for your location?
Compare our glass balustrades and choose a solution that suits the location, the style, and your specific needs. If you’re unsure about measurements, fixing, or which railing to choose, customer service can help you.
What do you need to know when ordering a glass balustrade?
Frequently asked questions before placing an order mainly concern how to take measurements, how to specify corners, where to find the measurement templates, and what to do if something needs to be changed after the order has been submitted.
How do I take measurements before ordering a glass balustrade?
Measure from the outer edge to the outer edge of the surface where the railing will be installed, and enter the measurement in millimetres.
What does the "c/c" (centre-to-centre) dimension on the drawing mean?
"Cc" stands for "centre to centre," meaning from the centre of one post to the centre of the next—not from edge to edge.
How do I specify the corners when ordering a glass balustrade?
Specify the number of corners the railing has, the angle in degrees, and whether each corner is an inside corner or an outside corner.
Should I allow for a margin of error when taking measurements?
No. Enter the outer edge measurement without subtracting any margin. The indentation is calculated automatically when the railing is customised to your measurements.
What should I do if the packaging is damaged upon delivery?
Please note any visible damage on the delivery note when you receive the delivery and contact us as soon as possible.
Where can I find the " measurement templates " for my glass balustrade?
Measurement templates and detailed dimension drawings are available under "Technical Information" on each product page.
Can I change my order after it has been submitted?
Changes can be made before production begins. Please contact us as soon as possible if you notice an error or would like to change something in your order.
